{"id":447,"date":"2019-03-25T05:55:22","date_gmt":"2019-03-25T05:55:22","guid":{"rendered":"http:\/\/bprcitra.com\/?page_id=447"},"modified":"2025-09-24T08:32:50","modified_gmt":"2025-09-24T07:32:50","slug":"prosedur_pelayanan_pengaduan_nasabah","status":"publish","type":"page","link":"https:\/\/bprcitra.com\/index.php\/prosedur_pelayanan_pengaduan_nasabah\/","title":{"rendered":"Unit Pelayanan Pengaduan Nasabah"},"content":{"rendered":"\n<!-- MULAI: Mekanisme Pengaduan Nasabah -->\n<section class=\"mekanisme-pengaduan\">\n  <h2>Mekanisme Pengaduan Nasabah<\/h2>\n  <p>\n    Berdasarkan ketentuan Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen \n    <strong>BPR Citra Dumoga<\/strong> dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi, \n    maka <strong>BPR Citra Dumoga<\/strong> menyediakan mekanisme pengaduan bagi nasabah dan masyarakat.\n  <\/p>\n\n  <h3>Saluran Pengaduan<\/h3>\n  <ul>\n    <li><strong>Tertulis<\/strong> melalui surat, email, atau website resmi.<\/li>\n    <li><strong>Lisan<\/strong> melalui telepon atau datang langsung ke kantor.<\/li>\n  <\/ul>\n\n  <h3>Dokumen Pendukung<\/h3>\n  <ul>\n    <li>Bukti identitas (KTP\/Paspor)<\/li>\n    <li>Bukti pendukung (bukti transfer, rekening koran, dll.)<\/li>\n    <li>Jika diwakilkan: identitas wakil dan surat kuasa<\/li>\n  <\/ul>\n\n  <h3>Alur Proses Pengaduan<\/h3>\n  <ol>\n    <li>Pengaduan diterima melalui saluran yang tersedia<\/li>\n    <li>Petugas melakukan verifikasi data &#038; dokumen<\/li>\n    <li>Pengaduan diregistrasi dan nomor registrasi diberikan<\/li>\n    <li>Jika bisa langsung diselesaikan, solusi diberikan saat itu juga<\/li>\n    <li>Jika butuh tindak lanjut, petugas memberikan tanda terima &#038; estimasi penyelesaian<\/li>\n    <li>Unit kerja terkait melakukan penyelesaian<\/li>\n    <li>Hasil penyelesaian disampaikan ke nasabah<\/li>\n  <\/ol>\n\n  <!-- Flowchart Image (upload ke WordPress Media lalu ganti URL di bawah) -->\n  <div class=\"flowchart\">\n    <img decoding=\"async\" src=\"https:\/\/bprcitra.com\/wp-content\/uploads\/2025\/09\/alur-pelayanan-pengaduan-nasabah.jpeg\" alt=\"Flowchart Mekanisme Pengaduan\" style=\"max-width:100%; height:auto; border:1px solid #ddd; border-radius:6px;\">\n  <\/div>\n\n  <h3>Jangka Waktu Penanganan<\/h3>\n  <table class=\"tabel-laporan\">\n    <thead>\n      <tr>\n        <th>Jenis Pengaduan<\/th>\n        <th>Jangka Waktu<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Lisan<\/td>\n        <td>Maks. 5 hari kerja sejak pengaduan diterima lengkap<\/td>\n      <\/tr>\n      <tr>\n        <td>Tertulis<\/td>\n        <td>Maks. 10 hari kerja sejak dokumen pengaduan lengkap diterima<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <p>\n    Jika penanganan pengaduan belum mencapai kesepakatan, nasabah dapat menyampaikan pengaduan lebih lanjut ke \n    <strong>Otoritas Jasa Keuangan (OJK)<\/strong> melalui portal pengaduan resmi OJK.\n  <\/p>\n\n  <h3>Hubungi Kami<\/h3>\n  <p>\n<strong>Unit Pelayanan Pengaduan Nasabah<\/strong><br>\n    <strong>BPR Citra Dumoga<\/strong><br>\n    Alamat: Jl. Kartini No.38 Kotamobagu<br>\n    Telepon: 0434-24888<br>\n    Email: <a href=\"mailto:kantorpusat@bprcitra.com\">kantorpusat@bprcitra.com<\/a><br>\n    Website: <a href=\"bprcitra.com\" target=\"_blank\">bprcitra.com<\/a>\n  <\/p>\n<\/section>\n<!-- AKHIR -->\n\n<!-- Formulir Pengaduan Nasabah Online -->\n<div style=\"max-width:600px;margin:0 auto;padding:20px;font-family:sans-serif;\">\n  <h2 style=\"text-align:center;color:#333;\">Formulir Pengaduan Nasabah Online<\/h2>\n  \n  <form action=\"#\" method=\"post\" style=\"display:flex;flex-direction:column;gap:15px;\">\n    \n    <label>Nama Anda:\n      <input type=\"text\" name=\"nama\" required style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\">\n    <\/label>\n    \n    <label>Alamat:\n      <input type=\"text\" name=\"alamat\" style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\">\n    <\/label>\n    \n    <label>No Telp.:\n      <input type=\"tel\" name=\"telp\" style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\">\n    <\/label>\n    \n    <label>E-mail:\n      <input type=\"email\" name=\"email\" style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\">\n    <\/label>\n    \n    <label>Perihal Pengaduan:\n      <input type=\"text\" name=\"perihal\" style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\">\n    <\/label>\n    \n    <label>Isi Pengaduan:\n      <textarea name=\"isi\" rows=\"5\" style=\"width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;\"><\/textarea>\n    <\/label>\n    \n    <button type=\"submit\" style=\"background:#e02020;color:#fff;padding:12px;border:none;border-radius:6px;font-size:16px;cursor:pointer;\">\n      Kirim\n    <\/button>\n  <\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mekanisme Pengaduan Nasabah Berdasarkan ketentuan Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen BPR Citra Dumoga dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi, maka BPR Citra Dumoga menyediakan mekanisme pengaduan bagi nasabah dan masyarakat. Saluran Pengaduan Tertulis melalui surat, email, atau website resmi. Lisan melalui telepon atau datang langsung ke kantor. Dokumen Pendukung<\/p>\n<p><a href=\"https:\/\/bprcitra.com\/index.php\/prosedur_pelayanan_pengaduan_nasabah\/\" class=\"more-link themebutton\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-447","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/comments?post=447"}],"version-history":[{"count":6,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447\/revisions"}],"predecessor-version":[{"id":1496,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447\/revisions\/1496"}],"wp:attachment":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/media?parent=447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}