{"id":447,"date":"2019-03-25T05:55:22","date_gmt":"2019-03-25T05:55:22","guid":{"rendered":"http:\/\/bprcitra.com\/?page_id=447"},"modified":"2026-09-30T05:56:38","modified_gmt":"2026-09-30T04:56:38","slug":"prosedur_pelayanan_pengaduan_nasabah","status":"publish","type":"page","link":"https:\/\/bprcitra.com\/index.php\/prosedur_pelayanan_pengaduan_nasabah\/","title":{"rendered":"Unit Pelayanan Pengaduan Nasabah"},"content":{"rendered":"\n<div style=\"position:relative;width:100%;min-height:280px;background-image:url(&apos;https:\/\/bprcitra.com\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-30-2026-10_59_40-AM.png&apos;);background-size:cover;background-position:center;border-radius:8px;overflow:hidden;margin-bottom:30px\">\n\n    <!-- Lapisan putih transparan agar tulisan mudah dibaca -->\n    <div style=\"position:absolute;top:0;left:0;width:58%;height:100%;background:linear-gradient(            to right,            rgba(255,255,255,0.96),            rgba(255,255,255,0.78),            rgba(255,255,255,0)        )\"><\/div>\n\n    <!-- Isi tulisan -->\n    <div style=\"position:relative;z-index:2;padding:55px 45px;max-width:620px\">\n\n        <div style=\"font-size:14px;font-weight:600;color:#1b5fa7;margin-bottom:8px;letter-spacing:0.5px\">\n            PT BPR CITRA DUMOGA MENDUKUNG\n        <\/div>\n\n        <h1 style=\"margin:0;font-size:36px;line-height:1.15;font-weight:700;color:#123d73\">\n            Pelindungan Konsumen\n            <br>\n            <span style=\"color:#1976d2\">\n                &amp; Layanan Pengaduan\n            <\/span>\n        <\/h1>\n\n        <p style=\"margin:15px 0 20px 0;font-size:15px;line-height:1.6;color:#3d4b5c\">\n            Kami berkomitmen memberikan layanan yang mudah,\n            transparan, dan bertanggung jawab dalam memberikan\n            pelindungan kepada nasabah dan masyarakat.\n        <\/p><\/div><\/div>\n\n\n\n<!-- MULAI: Mekanisme Pengaduan Nasabah -->\n<section class=\"mekanisme-pengaduan\">\n  <h2>Mekanisme Pengaduan Nasabah<\/h2>\n  <p>\n    Berdasarkan ketentuan Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen \n    <strong>BPR Citra Dumoga<\/strong> dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi, \n    maka <strong>BPR Citra Dumoga<\/strong> menyediakan mekanisme pengaduan bagi nasabah dan masyarakat.\n  <\/p>\n\n  <h3>Saluran Pengaduan<\/h3>\n  <ul>\n    <li><strong>Tertulis<\/strong> melalui surat, email, atau website resmi.<\/li>\n    <li><strong>Lisan<\/strong> melalui telepon atau datang langsung ke kantor.<\/li>\n  <\/ul>\n\n  <h3>Dokumen Pendukung<\/h3>\n  <ul>\n    <li>Bukti identitas (KTP\/Paspor)<\/li>\n    <li>Bukti pendukung (bukti transfer, rekening koran, dll.)<\/li>\n    <li>Jika diwakilkan: identitas wakil dan surat kuasa<\/li>\n  <\/ul>\n\n  <h3>Alur Proses Pengaduan<\/h3>\n  <ol>\n    <li>Pengaduan diterima melalui saluran yang tersedia<\/li>\n    <li>Petugas melakukan verifikasi data &amp; dokumen<\/li>\n    <li>Pengaduan diregistrasi dan nomor registrasi diberikan<\/li>\n    <li>Jika bisa langsung diselesaikan, solusi diberikan saat itu juga<\/li>\n    <li>Jika butuh tindak lanjut, petugas memberikan tanda terima &amp; estimasi penyelesaian<\/li>\n    <li>Unit kerja terkait melakukan penyelesaian<\/li>\n    <li>Hasil penyelesaian disampaikan ke nasabah<\/li>\n  <\/ol>\n\n  <!-- Flowchart Image (upload ke WordPress Media lalu ganti URL di bawah) -->\n  <div class=\"flowchart\">\n    <img decoding=\"async\" src=\"https:\/\/bprcitra.com\/wp-content\/uploads\/2025\/09\/alur-pelayanan-pengaduan-nasabah.jpeg\" alt=\"Flowchart Mekanisme Pengaduan\" style=\"max-width:100%;height:auto;border:1px solid #ddd;border-radius:6px\">\n  <\/div>\n\n  <h3>Jangka Waktu Penanganan<\/h3>\n  <table class=\"tabel-laporan\">\n    <thead>\n      <tr>\n        <th>Jenis Pengaduan<\/th>\n        <th>Jangka Waktu<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Lisan<\/td>\n        <td>Maks. 5 hari kerja sejak pengaduan diterima lengkap<\/td>\n      <\/tr>\n      <tr>\n        <td>Tertulis<\/td>\n        <td>Maks. 10 hari kerja sejak dokumen pengaduan lengkap diterima<\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <p>\n    Jika penanganan pengaduan belum mencapai kesepakatan, nasabah dapat menyampaikan pengaduan lebih lanjut ke \n    <strong>Otoritas Jasa Keuangan (OJK)<\/strong> melalui portal pengaduan resmi OJK.\n  <\/p>\n\n<h3>Statistik Pengaduan Nasabah<\/h3>\n\n<p>\n<strong>Periode Januari s.d. September 2026 <span id=\"bulan-pengaduan\"><\/span><\/strong>\n<\/p>\n\n<table style=\"width:100%;border-collapse:collapse\">\n    <thead>\n        <tr>\n            <th style=\"border:1px solid #ddd;padding:10px;text-align:left\">\n                Uraian\n            <\/th>\n            <th style=\"border:1px solid #ddd;padding:10px;text-align:center\">\n                Jumlah\n            <\/th>\n        <\/tr>\n    <\/thead>\n\n    <tbody>\n        <tr>\n            <td style=\"border:1px solid #ddd;padding:10px\">\n                Pengaduan yang diterima\n            <\/td>\n            <td style=\"border:1px solid #ddd;padding:10px;text-align:center\">\n                <strong>2<\/strong>\n            <\/td>\n        <\/tr>\n\n        <tr>\n            <td style=\"border:1px solid #ddd;padding:10px\">\n                Pengaduan yang telah diselesaikan\n            <\/td>\n            <td style=\"border:1px solid #ddd;padding:10px;text-align:center\">\n                <strong>2<\/strong>\n            <\/td>\n        <\/tr>\n\n        <tr>\n            <td style=\"border:1px solid #ddd;padding:10px\">\n                Pengaduan dalam proses\n            <\/td>\n            <td style=\"border:1px solid #ddd;padding:10px;text-align:center\">\n                <strong>0<\/strong>\n            <\/td>\n        <\/tr>\n    <\/tbody>\n<\/table>\n\n<p style=\"font-size:13px;margin-top:10px\">\nData statistik pengaduan disajikan secara agregat dan tidak memuat\nidentitas maupun informasi pribadi nasabah.\n<\/p>\n\n  <h3>Hubungi Kami<\/h3>\n  <p>\n<strong>Unit Pelayanan Pengaduan Nasabah<\/strong><br>\n    <strong>BPR Citra Dumoga<\/strong><br>\n    Alamat: Jl. Kartini No.38 Kotamobagu<br>\n    Telepon: 0434-24888<br>\n    Email: <a href=\"mailto:kantorpusat@bprcitra.com\">kantorpusat@bprcitra.com<\/a><br>\n    Website: <a href=\"bprcitra.com\" target=\"_blank\">bprcitra.com<\/a>\n  <\/p>\n<\/section>\n<!-- AKHIR -->\n\n<div style=\"text-align:center;margin:30px 0\">\n    <a href=\"https:\/\/bprcitra.com\/index.php\/tim_pengaduan_nasabah\/\" style=\"display:inline-block;background:#005baa;color:#fff;padding:13px 28px;border-radius:6px;text-decoration:none;font-weight:bold\">\n        \ud83d\udcdd AJUKAN PENGADUAN LANGSUNG\n    <\/a>  <a href=\"https:\/\/kontak157.ojk.go.id\/appkpublicportal\/Pengaduan\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#e52521;color:#ffffff;padding:14px 28px;border-radius:6px;text-decoration:none;font-weight:bold\">\n            AJUKAN PENGADUAN MELALUI APPK OJK \u2192\n        <\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PT BPR CITRA DUMOGA MENDUKUNG Pelindungan Konsumen &amp; Layanan Pengaduan Kami berkomitmen memberikan layanan yang mudah, transparan, dan bertanggung jawab dalam memberikan pelindungan kepada nasabah dan masyarakat. Mekanisme Pengaduan Nasabah Berdasarkan ketentuan Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen BPR Citra Dumoga dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi, maka BPR Citra<\/p>\n<p><a href=\"https:\/\/bprcitra.com\/index.php\/prosedur_pelayanan_pengaduan_nasabah\/\" class=\"more-link themebutton\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-447","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/comments?post=447"}],"version-history":[{"count":27,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447\/revisions"}],"predecessor-version":[{"id":1603,"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/pages\/447\/revisions\/1603"}],"wp:attachment":[{"href":"https:\/\/bprcitra.com\/index.php\/wp-json\/wp\/v2\/media?parent=447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}